Privacy Policy

1. Scope and Consent

This policy applies to all users who access any service, website, application, or platform operated by Fluxel Technologies. By using our services, you consent to the collection and processing of your personal data in accordance with this policy.

2. Personal Data We Collect

We collect personal data necessary to deliver and improve our services. This may include:

3. Purpose of Data Collection

Your personal data is collected for the following purposes:

• User authentication and account creation
• KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance
• Processing crypto and fiat transactions
• Customer service and communication
• Security monitoring and fraud prevention
• Improving platform features and user experience
• Legal and regulatory compliance

4. Lawful Basis for Processing

Under NDPR, we process your data based on one or more of the following:

• Consent: You have given us clear permission to process your data.
• Contract: The data is necessary to fulfill a contract with you.
• Legal obligation: We are legally required to collect and process it.
• Legitimate interest: We process your data to prevent fraud and improve security.

5. Data Sharing and Third-Party Access

We do not sell your personal data. However, we may share it with trusted third parties, including:

• Identity verification providers
• Payment processors and banks
• Legal and regulatory authorities
• Cloud storage and infrastructure providers
• Security audit firms

All third-party processors are under strict data processing agreements and comply with NDPR requirements.

6. Data Subject Rights (Your Rights)

Under the NDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct incomplete or inaccurate data
• Erasure: Request deletion of your data (where permitted by law)
• Restriction: Request we limit the processing of your data
• Portability: Request transfer of your data to another provider
• Objection: Object to how we use your data for certain purposes
• Withdraw consent: You may withdraw your consent at any time

To exercise any of these rights, email us at customersupport@fluxel.app.

7. Data Security

We employ industry-standard security practices including:

• SSL/TLS encryption
• Two-factor authentication (2FA)
• Access control and audit trails
• Secure cold wallet storage
• Routine data integrity checks

8. Data Retention Policy

We retain your personal data only for as long as:

• Required to provide our services
• Required by law and regulatory authorities
• Necessary to protect our legal rights or resolve disputes

After this period, data will be deleted or anonymized in accordance with NDPR guidelines.

9. International Data Transfer

If your data is transferred outside Nigeria (e.g., to cloud servers or partners), we ensure:

• The receiving country has adequate data protection laws, or
• We use legally binding agreements and safeguards (e.g., DPAs)

10. Children's Data

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If we discover such data, it will be securely deleted.

11. Data Breach Notification

In the event of a data breach affecting your personal data, we will notify:

• The Nigeria Data Protection Commission (NDPC), and
• You, the affected user — within 72 hours, as required by NDPR.

12. Contact Us

For any inquiries, complaints, or data subject access requests, please contact:

13. Review and Updates

This policy will be reviewed regularly and updated as needed. Any changes will be communicated via email or in-app notifications. The most current version will always be available on our website.